Frequently Asked Questions

We know that nothing is more important than the safety and well‑being of our campers. While our staff is trained to maintain a safe, supportive environment, we know that bumps, scrapes, and occasional medical needs can happen.

What happens if my camper is injured?

If an injury occurs, our staff follows a structured response:

1. Immediate care is provided by trained staff.

2. Assessment to determine whether the injury is minor or requires first aid and/or medical attention.

3. Documentation of the incident in our internal injury log if determined that it is an injury that will require care.

4. Notification of parents/guardians, depending on the severity (explained below).

Your camper’s safety and comfort are our top priorities.

Will I be notified if my child is injured?

Yes—our communication policy is designed to keep families informed:

• For minor injuries (small cuts, scrapes, bump, insect bites): If reported by the camper, you may receive an end‑of‑day update from staff when picking up depending on the severity.

• For moderate/major injuries (head, neck, face, genitals, burns): We contact you as soon as possible to make you aware of the injury.

• For emergencies: You are contacted immediately, and appropriate medical services are engaged.

Passes for Science Factory Camp cannot be transferred between children because each pass is tied to a specific reservation. Our daily reservation system ensures we maintain accurate attendance records, comply with safety regulations, and provide the appropriate staff-to-child ratio for a safe and enjoyable experience.

The safety of our campers is our top priority. To ensure a secure environment, we follow these check-in and check-out procedures:

Check-In

• An adult (18 years or older) must accompany each camper at drop-off.

• The adult must remain with the camper until they are officially checked into camp.

Check-Out

• Campers may check themselves out only with parent/guardian permission.

• If you choose to allow your child to check themselves out, please contact your local director in advance so the proper protocols can be followed.

Thank you for partnering with us to keep every camper safe!

We completely understand that scheduling appointments can be a challenge, and we want to assure you that leaving camp for appointments and then returning is completely acceptable. We want to prioritize your well-being and any necessary medical or personal appointments, so please don’t hesitate to communicate with your camp director about needs.

Bringing Medication to Camp

We want to ensure that all campers have their medication in an organized and safe manner while they stay with us.

Parents/guardians should bring medications for their campers in a labeled box or bag, and in the original packaging.

Families will be asked to fill out a Medication Authorization form for all of their medications.

If they haven’t already filled out the form prior to first day, they will need to fill it out once they arrive. All medications will be stored in a secure place at camp headquarters and will be administered to campers according to the Medication Authorization form.

To ensure that your child’s medications are secure, please fill out the Medication Authorization form for any medications you are bringing to camp. You can find the form here.

Thanks for helping us ensure that all campers have the medication they need!

Our doors are open to all children to join camp. We have had many children with special needs, disabilities, or health conditions attend camp, some with support and others on their own.

Therapist

Children requiring services for a disability or medical-related reason may be approved to receive services while in attendance at Camp from their therapist after meeting the following requirements:

• Child Health Care Plan signed by a physician–required annually.

• A completed and clear background check within 12 months of attendance for the therapist (may be provided by a third-party employer)

• Therapist and One to One Support acknowledgement form completed by the therapist.

• Therapists and Child Support Personnel – Release completed by the parent/guardian.

The foregoing applies only to accommodations for a disability or medical-related reason. Outside of these reasons, Science Factory Camp does not permit nannies, family members, or other third parties to accompany a child or attend our programs.

Any one-to-one support or therapist that accompanies a camper to Science Factory Camp is subject to the same rules, guidelines, and instructions as Science Factory Camp Staff, and they must act in accordance with any applicable laws.

Please reach out to your local site director to discuss setting up a therapist while at camp.

To ensure the safety of all campers and staff, our camps conduct emergency drills at least once a month during the summer and in some locations, more frequently if required by licensing or local regulations.

These drills prepare everyone for potential emergency situations, including:

• Evacuation

• Shelter-in-place

• Lock-out

On the day a drill is scheduled, our team will post notification signs outside the camp. If you have any questions or concerns about these procedures, please contact your local team.

At Science Factory Camp, we want every young scientist to enjoy a smooth and exciting day of discovery! To make that possible, we kindly ask that campers are fully toilet trained before attending camp.

Don’t worry—we’ve created a helpful Toilet Training Policy that outlines all the requirements so you can feel confident your child is ready for camp. Please take a moment to review it and reach out if you have any questions or concerns.

We’re here to help ensure your child is prepared for a day full of experiments, fun, and learning!

Each week at Science Factory Camp launches a brand-new “experiment” with a hands-on theme designed to ignite curiosity and fuel discovery through science, art, and creative exploration.

Want to know the hypothesis for your week? Check your camp location page for the full schedule and see what exciting investigations await!

We know there are times when you simply need to reach out. At Science Factory Camp, our team is always ready to assist and answer any questions you may have.

Whether you’re inquiring about our camps or have a general question, we’re here to provide the information you need.

Contact details, including email and phone numbers for all locations, are available on our website.

Changing Your Login Email

Having the right information on your account is an important part of keeping your account details secure. At any point after creating your account and logging in, you can change the email address you use to log in.

These are the steps you need to follow to change your account email:

All you need to do is log in to your account, and under the primary account holder’s information you should select ‘edit’ and then scroll all the way to the bottom and you will see the ‘Email’ field. Enter the new email address and select save.

Once you have completed the steps above, the new email address will be saved to your account.

Start by creating an online account or logging into your existing one by clicking here. That’s all it takes to get started!

Next, you may need to enter or confirm a few account details. We know your time is valuable, so we’ve designed this process to be quick and hassle-free.

To complete your registration, please follow each step:

• Select your camp location

• Choose the number of passes you’d like to purchase

Once these steps are done, proceed to checkout and select the days you’d like to reserve.

For your convenience, we accept both card and ACH payments. After your purchase, you’ll receive a confirmation email.

Important: Your registration is only complete once payment is made and you’ve selected the day(s) to attend.

If you ever forget your password, it’s easy to reset. Just click “Forgot Password” on the login screen. Enter your email address, check the captcha box to confirm you’re human, and we’ll send you an email with a reset link.

To complete the process, open the email and click the link provided—that’s the key step! We’ve designed this to be quick and hassle-free, so you can get back to exploring in no time.

At Science Factory Camp, kids unleash their inner mad scientist in a glorious mix of science, art, and innovation. Campers dive into hands-on projects adults would never allow at home—messy experiments, bold builds, and creative chaos that spark real learning.

Each week brings a new theme—space, animals, ancient civilizations, and more—anchored by activities that blend science with art and imagination. Whether kids are mixing potions, modeling solar systems, or pulling off engineering feats, everything connects back to the week’s big idea.

Get ready for a full day of exploration and discovery! Our camp is open from 8:00 AM to 6:00 PM, giving young scientists plenty of time to experiment, learn, and have fun.

If you have any questions, feel free to reach out—we’re here to help make your experience extraordinary!

At every Science Factory Camp location, you can feel confident knowing our team is thoroughly prepared. All staff members undergo comprehensive background checks and are certified in First Aid and CPR. Beyond that, they receive specialized training—just like expert lab technicians—covering our unique philosophy, policies, programs, interaction methods, and safety protocols.

Much like a well-controlled experiment, we follow precise procedures to ensure every camper’s safety and well-being. It’s our proven formula for creating the best possible camp experience!

At Science Factory Camp, we make it easy to find pricing information. Prices are listed on each location page, which you can access here. These pages also include helpful details specific to each camp location.

Are There Any Other Fees or Discounts?

All fees and meals for the day are included in the camp cost—no hidden charges!

We also offer Financial Aid. Learn more by visiting our Financial Aid page.

Can I Get More Information?

For additional details about pricing or specific locations, please visit our Locations page or contact our customer assistance team at (628) 203-8848.

Our doors are open to all children to join camp. We have had many children with special needs, disabilities, or health conditions attend camp, some with support and others on their own.

One to One Support

While we provide accommodations for disability or medical-related reasons, we are a group program and do not provide one-to-one care; however, families/guardians may provide that level of support at their own expense.

Children requiring an accommodation for a disability or medical-related reason may be approved to receive one-to-one support provided by the family/guardian at their own cost after meeting the following requirements:

• Child Health Care Plan signed by a physician–required annually.

• A completed and clear background check within 12 months of attendance for the therapist (may be provided by a third-party employer).

• Therapist and One to One Support acknowledgement form completed by the support.

• Therapists and Child Support Personnel – Release completed by the parent/guardian.

The foregoing applies only to accommodations for a disability or medical-related reason. Outside of these reasons, Science Factory Camp does not permit nannies, family members, or other third parties to accompany a child or attend our programs.

Any one-to-one support or therapist that accompanies a camper to Science Factory Camp is subject to the same rules, guidelines, and instructions as Science Factory Camp Staff, and they must act in accordance with any applicable laws.

Please reach out to your local site director to discuss needing one-to-one support while at camp.

At Science Factory Camp, kids unleash their inner mad scientist in a glorious mix of science, art, and innovation. Campers ages 6–12 dive into hands-on projects adults would never allow at home—messy experiments, bold builds, and creative chaos that spark real learning.

Each week brings a new theme—space, animals, ocean, and more—anchored by activities that blend science with art and imagination. Whether kids are mixing potions, modeling solar systems, or pulling off engineering feats, everything connects back to the week’s big idea.

With intentionally low screen time, kids learn through trial and error, embrace the mess, and build confidence as they create, destroy, and explore.

Our summer camp program is designed for children ages 6–12. Campers must be at least 6 years old by their first day of camp.

Additionally, all campers must be fully toilet trained.

To ensure readiness, please review our full Toilet Training Policy.

For the best camp experience, we ask that campers are at least 6 years old by their first day—ready to launch into a full day of discovery!

If you’re unsure, don’t hesitate to reach out—we’re always happy to chat and help find the perfect formula for your little scientist’s success.

We are excited to announce that our 2026 Financial Aid program will officially open on February 1st! We understand that the cost of camp may be a factor for some families, but we are here to help. Our financial aid program offers reduced prices for all pass types to qualifying families. We carefully consider each application, taking into account current income as well as the previous year’s income and family size. It’s important to note that income requirements may differ by state, as we want to ensure a fair and equitable process for all families.

Our financial aid passes work just like our regular passes, giving you access to all the same fun activities and opportunities at camp. However, please keep in mind that these passes are only valid for the calendar year and cannot be transferred or sold. Also, please note that acceptance into the 2026 program does not guarantee acceptance in future years.

For more information about the program and how to apply, please visit our website at the following link: https://sciencefactorycamp.com/financial-aid/. We are here to help make camp accessible for all families, so don’t hesitate to reach out with any questions or concerns. We can’t wait to see you at camp!

We strive to make our refund process clear and efficient, ensuring families are reimbursed for any unused camp passes. Below is a guide to understanding how refunds work:

Refund Eligibility

• Unused Day Passes: Any purchased day passes that were not used are refundable.

• Automatic Refunds: For summer camps, unused day passes are automatically refunded by mid-September.

Refund Methods

• Original Payment Method: Refunds are first processed back to the card or bank account used for payment.

• Paper Check: If a refund cannot be issued to the original payment method, a paper check will be mailed within 4–6 weeks by Bright Horizons.

Refund Timelines

• Original Payment Method: Typically completed within 10 business days after the refund is requested.

• Paper Check: 4–6 weeks from the request date.
  You can track all transactions in your account’s Billing tab.

Steps for a Smooth Refund

• Proactive Requests: If you need to request a refund manually, log into your account, go to Billing, and select ‘Refund Paid Day Passes’.

• Profile Verification: Ensure your payment method and mailing address are up to date to avoid delays.

We want to make sure all our families have a smooth and pleasant experience when it comes to refunds for our camps. Therefore, we have automated the refund process, and you can expect to receive your refund by mid-September for all summer camp locations and 10 business days after the final location closes. We value your trust and assure you that any unused purchased days will be refunded in full without any hassle on your end.

In case you require a refund before the end of summer, all you need to do is log into your account, navigate to the billing tab and select the Refund Paid Day Passes button to request an early refund on any number of paid days in your account. Thank you for choosing our summer camps and we hope to see you again next season!

Checks

All refund checks are sent out via regular mail and will come addressed from Bright Horizons. Please allow 4-6 weeks for these to arrive.

If we are not able to process your refund back to your card or bank account, the refund will default to a paper check. Please be sure to keep refund information up to date in your account.

Our Tax ID / EIN is Bright Horizons Children’s Centers LLC

04-2949680

2 Wells Ave Newton, MA 02459

If you need a detailed receipt for FSA or dependent care expenses, you can find one in your account. Just log into your account and navigate to the ‘Billing’ tab. From there, select ‘View Receipts’, and the year, or custom date range you would like to see.

Your receipt will include your dates of attendance, the associated cost, and our company information (including tax ID).

No catches, no cancellation fees, no fine print. We offer full refund for any camp days purchased directly through us.

Families can cancel their reservation and request a full refund for their unused camp days directly within their Science Factory account at any time. There’s no time-limit, or restrictions. If you purchased through us and forget to cancel, we’ll even automatically refund the day in full at the end of summer. No formal requests necessary.

Please note, that our refund policy is only guaranteed on days purchased through our website. If you reserve your days through a third party platform such as Bright Horizons Back-Up Care, you’ll need to follow their cancellation rules and regulations. Please contact your booking platform for questions related to their refund policies.

Overview of Processing Refunds

At Science Factory Camp, when our last camp for the summer closes, we begin the process of automatically issuing refunds for families 10 business days after. Once we initiate the refund, we send an email to the families keeping them informed. Refunds can take anywhere from 5-10 business days for the money to show back in your credit card or bank account.

Checks

All refund checks are sent out via regular mail and will come addressed from Bright Horizons. Please allow 4-6 weeks for these to arrive.

If we are not able to process your refund back to your card or bank account, the refund will default to paper check. Please be sure to keep refund information up to date in your account.

Combining Multiple Accounts

We would be more than happy to assist you in combining multiple accounts with us, provided that one of them was created by your Bright Horizons Back-Up Care reservation. Simply share both account emails with us and let us know which account you would prefer to transfer all your information to. We’re here to help make things easier for you!

Contacting Support

If you need to contact support to combine your two accounts, please call (628) 203-8848 or email us at [email protected].

How Can I Use Back-Up Care at Science Factory Camp?

We are pleased to offer our families the option to utilize their Bright Horizons Back-Up Care benefit at Science Factory Camp.

You can reserve any number of the back-up care days you have in your BH account, buy additional retail days if you need more.

How Can I Reserve Care?

To access booking, you can go online or give their contact center a call at 877-242-2737, and request care at your local Science Factory Camp.

Once you reserve your care with Bright Horizons, first time users will receive an automatic email from Science Factory Camp with your account username and the link to setup your password. Returning customers can simply log into an existing account with us. (This might feel like double work but it’s the way we make sure your camper has an account and access to all of our materials!)

Do I Need to Submit Paperwork for Back-up Care?

If you’re planning to use back-up care through Science Factory Camps, here’s what you need to know.

Back-up care automatically sends information to customers to try and help them prepare for care in their Bright Horizons Centers. This paperwork is not needed at Science Factory Camps. The only paperwork that’s required is what’s listed for your state when you log into your account with us and register.

Check Out Your State’s Requirements

When you log into your account with us, you will be able to view the paperwork requirements specific to your state. It is important to make sure that you have submitted all of the required paperwork for your state in order to attend camp.

If you have any questions, please do not hesitate to reach out to our support team. They’ll be happy to provide more information and answer any questions you may have.

If you are thinking of requesting back-up care, just select Science Factory Camp as your requested care provider during your normal back-up care booking process. If you experience any issues or have questions about back-up care, you can reach them by calling 877-242-2737.

They will gladly assist you with any questions and provide you with a clear understanding of when you are able to request care.

Welcome to Science Factory!

We are so excited to have your child attend camp with us through Bright Horizons Back-Up Care! In order to make the first day of camp as seamless as possible, we ask that you log in and complete all required information prior to the first day.

New Account Setup

If this is your first time with us, you would have received an email from Science Factory titled “Action Required: Welcome to Science Factory” and in this email is your account username and the link to setup your account password.

*Please know that once you click on this link, it is no longer valid. Should you have any issues setting up your password, please try clicking on forgot password to generate a new link.

If you’re not able to find this email, please check your spam and let us know if you need it to be resent by emailing [email protected] or calling (628) 203-8848.

Returning Users

If you already have an account with us, welcome back! All you need to do is log in and your Back-Up Care days should already be on your account.

Need Assistance?

If you need any further assistance setting up an account or have any questions about the Back-Up Care program, please email [email protected] or call (628) 203-8848

If your state requires additional paperwork, you should have received an automated email from our digital paperwork system directly to the email address you used to sign up for camp with. The subject of the email will read “[Action Required] Science Factory YOUR STATE Camper Paperwork for YOUR SITE”. The email will be from “Compliance Team” and the email address [email protected] To ensure receipt of the email with the required paperwork link, you need to complete at least one day of registration for the camp. This step generates and sends the paperwork link automatically.

The link included in that email will take you directly to the state required paperwork for your state of attendance.

If you cannot find this email, please reach out to your camp location for assistance.

Upon completion of registration, you will be emailed a link from SignNow to complete the required forms online if your state requires additional paperwork.

*Do not email any paperwork unless specifically instructed.

States that require additional paperwork:

• New Jersey

• New York

Additional state-required paperwork must be submitted for every child before their first day of camp. Upon completion of registration, you will be emailed a link to complete the required forms online.

State Paperwork Details:

• Camper Immunization Form (required each year)

Additional state-required paperwork must be submitted for every child before their first day of camp. Upon completion of registration, you will be emailed a link to complete the required forms online.

State Paperwork Details:

• Camper Health Form (must be dated within the last 12 months before the start of camp)

• You may use a form other than the Health Form as long as it includes the following information and is signed by a licensed physician:

  • Weight, Height, Blood, Pressure, Body Mass Index

  • Vision, Hearing & Dental Screening

  • Medical History, Nutritional Evaluation, Developmental Assessment

  • Recommended: Dates of Immunizations against diphtheria, measles, mumps, poliomyelitis, rubella and tetanus.

Science Factory is designed to spark curiosity and creativity with a unique theme each day. Science Factory campers are 6-12 and campers are grouped by age and rotate through dynamic lab spaces, blending hands-on learning with fun recreational activities and exciting workshops. In the Science Lab, they’ll dive into two engaging experiments every day. In the Art Lab, campers will activate their imagination with STEAM-inspired projects and crafts. When it comes time to move, the Game Lab brings energy and teamwork to life with interactive, movement-based games.

It’s a full day of discovery, creativity, and play, where learning feels like an adventure for every age

All food from home will be safely stored in our HQ office. In order to make sure everyone’s food is easily identifiable, please take a moment to label it with your camper’s full name. Please also ensure that your food from home is ready to eat, as we are not able to heat or refrigerate any items on site.

Thank you for your cooperation, and we can’t wait to share some delicious meals together!

Yes! To guarantee your spot at Science Factory Camp, you’ll need to select the specific day(s) you plan to attend within your account. This step confirms your reservation and ensures we’re prepared for your camper.

We’re excited to offer a wide variety of tasty lunch choices at our locations—from pizza to tomato soup, salads, and deli sandwiches. Plus, we keep things fresh by rotating a special entrée each day!

Our priority is providing filling, allergy-friendly, and nutritious snacks and sides for your child. You can view the 2026 summer menu on your local camp page.

To ensure safety, all food is delivered via non-contact delivery and staff follow the highest safety standards, including wearing gloves and using disposable utensils when serving fresh produce and lunch items.

Campers are always welcome to bring their own ready-to-eat lunch and snacks from home. Please label all items and pack refrigerated foods with ice packs, as we do not have refrigeration or heating options on-site due to limited space.

While no food provided by Science Factory Camp contains nuts or nut products. However, some items may be prepared in facilities that handle nuts and will be clearly labeled as “may contain nuts.” We kindly ask that campers and staff do not bring nuts or shellfish (such as shrimp, prawns, clams, etc.) or foods containing these allergens to camp.

Thank you for helping us keep all campers safe—we can’t wait to share a fun and healthy camp experience with your child!

Express Check-In (ECI) at Science Factory Camp is designed to make mornings easier! It allows parents/guardians to select meals and generate a QR code for a quick and smooth drop-off.

Steps for Express Check-In

• When to Complete ECI: ECI opens at 6 PM the evening before your camp day. For example, if your child attends on Monday, you can start the process Sunday evening.

• Accessing ECI:

  1. Log into your Science Factory Camp account.

  2. If you booked through a platform like Bright Horizons, use the same email linked to your reservation.

  3. From the main page, select ‘Express Check-In’ from the dropdown menu.

• Lunch Selection:

  • Choose your child’s lunch during ECI.

  • If no selection is made by 9:30 AM, the default lunch will be cheese pizza.

  • You can also choose a meal at in-person check-in if needed.

• QR Code for Drop-Off:
  After completing ECI, a QR code will be generated. Print or screenshot it for scanning at drop-off. If someone else is dropping off your child, share the QR code with them.

Adjusting Meals for Allergies

• If your child has severe food allergies listed, lunch options will not appear. Families must provide all meals from home and an EpiPen if required.

• To update allergy information:

  1. Log into your Science Factory Camp account.

  2. Go to ‘Account’ → Edit next to your camper’s name.

  3. Scroll to ‘Food Allergies’, update, and save.

  4. Refresh the page and retry Express Check-In.

What If ECI Isn’t Completed?

No worries! You can still check in on-site, and meal selections can be made during in-person check-in as long as you have a reservation for the day.

For additional help, please contact your local camp director.

At our camps, we understand how important it is to accommodate dietary needs, especially allergies and sensitivities. We work closely with trusted vendors to modify lunch options for common restrictions such as gluten, dairy, and egg. For the safety of all campers, we never serve meals containing nuts or shellfish.

While we strive to maintain a safe food environment, please note that there is always a small risk of cross-contamination from external sources. For campers with severe, life-threatening allergies, we kindly ask that all food be brought from home and be ready-to-eat, as we do not have refrigeration or heating on-site.

We take severe allergies very seriously. To ensure safety, campers with severe allergies will not participate in food-related activities. For moderate allergies, our team will closely monitor and ensure they are not served any listed allergens.

Your child’s safety and happiness are our top priorities, and we’re committed to creating a safe, enjoyable camp experience for everyone.

Express Check-In (ECI)
To make mornings smooth and contactless, all adults must complete Express Check-In after 6 PM the night before camp. You’ll find ECI in your Science Factory Camp account once you’ve purchased at least one day and selected your attendance date.

What You’ll Do During ECI:

• Choose your camp location

• Answer screening questions about your child

• Select lunch preferences

• Generate your camper’s QR code (screenshot or print it for drop-off)

We’ll scan this QR code when you arrive to confirm ECI is complete. The QR code can be saved digitally or printed for quick check-in.

Drop-Off Process:

• Upon arrival, campers and parent/guardians will approach a check-in staff member to check into camp.

• Campers must arrive no later than 9am.

We want your end-of-day experience to be as smooth as possible—that’s why we offer Express Check Out (ECO)! It’s simple: log into your Science Factory Camp account, go to the ECO tab, and select your camper and authorized pick-up person before arriving at camp. Our team will have your camper ready and waiting!

When you arrive, just share your camper’s name and show your ID. Quick, easy, and stress-free! We can’t wait to see you!

To ensure a comfortable and enjoyable experience, please bring a few essentials:

• A labeled reusable water bottle

• Layers of clothing suited for the weather

• Athletic or closed-toe shoes for sports and active games

We also recommend applying your first layer of sunscreen at home—we’ll handle reapplication during camp.

Important Reminder: The following items are not permitted at camp:

Cellphones, tablets, gaming systems, card games, toys, novelty items, project materials or props, valuables, money, animals, illicit substances, weapons, or any form of contraband. Smart watches are permitted, but must remain in school or airplane mode while at camp.

Thank you for helping us maintain a safe, fun environment for all campers. We can’t wait to see you soon!