Frequently Asked Questions

We strive to make our refund process clear and efficient, ensuring families are reimbursed for any unused camp passes. Below is a guide to understanding how refunds work:

Refund Eligibility

• Unused Day Passes: Any purchased day passes that were not used are refundable.

• Automatic Refunds: For summer camps, unused day passes are automatically refunded by mid-September.

Refund Methods

• Original Payment Method: Refunds are first processed back to the card or bank account used for payment.

• Paper Check: If a refund cannot be issued to the original payment method, a paper check will be mailed within 4–6 weeks by Bright Horizons.

Refund Timelines

• Original Payment Method: Typically completed within 10 business days after the refund is requested.

• Paper Check: 4–6 weeks from the request date.
  You can track all transactions in your account’s Billing tab.

Steps for a Smooth Refund

• Proactive Requests: If you need to request a refund manually, log into your account, go to Billing, and select ‘Refund Paid Day Passes’.

• Profile Verification: Ensure your payment method and mailing address are up to date to avoid delays.

We want to make sure all our families have a smooth and pleasant experience when it comes to refunds for our camps. Therefore, we have automated the refund process, and you can expect to receive your refund by mid-September for all summer camp locations and 10 business days after the final location closes. We value your trust and assure you that any unused purchased days will be refunded in full without any hassle on your end.

In case you require a refund before the end of summer, all you need to do is log into your account, navigate to the billing tab and select the Refund Paid Day Passes button to request an early refund on any number of paid days in your account. Thank you for choosing our summer camps and we hope to see you again next season!

Checks

All refund checks are sent out via regular mail and will come addressed from Bright Horizons. Please allow 4-6 weeks for these to arrive.

If we are not able to process your refund back to your card or bank account, the refund will default to a paper check. Please be sure to keep refund information up to date in your account.

Our Tax ID / EIN is Bright Horizons Children’s Centers LLC

04-2949680

2 Wells Ave Newton, MA 02459

If you need a detailed receipt for FSA or dependent care expenses, you can find one in your account. Just log into your account and navigate to the ‘Billing’ tab. From there, select ‘View Receipts’, and the year, or custom date range you would like to see.

Your receipt will include your dates of attendance, the associated cost, and our company information (including tax ID).

No catches, no cancellation fees, no fine print. We offer full refund for any camp days purchased directly through us.

Families can cancel their reservation and request a full refund for their unused camp days directly within their Science Factory account at any time. There’s no time-limit, or restrictions. If you purchased through us and forget to cancel, we’ll even automatically refund the day in full at the end of summer. No formal requests necessary.

Please note, that our refund policy is only guaranteed on days purchased through our website. If you reserve your days through a third party platform such as Bright Horizons Back-Up Care, you’ll need to follow their cancellation rules and regulations. Please contact your booking platform for questions related to their refund policies.

Overview of Processing Refunds

At Science Factory Camp, when our last camp for the summer closes, we begin the process of automatically issuing refunds for families 10 business days after. Once we initiate the refund, we send an email to the families keeping them informed. Refunds can take anywhere from 5-10 business days for the money to show back in your credit card or bank account.

Checks

All refund checks are sent out via regular mail and will come addressed from Bright Horizons. Please allow 4-6 weeks for these to arrive.

If we are not able to process your refund back to your card or bank account, the refund will default to paper check. Please be sure to keep refund information up to date in your account.

Combining Multiple Accounts

We would be more than happy to assist you in combining multiple accounts with us, provided that one of them was created by your Bright Horizons Back-Up Care reservation. Simply share both account emails with us and let us know which account you would prefer to transfer all your information to. We’re here to help make things easier for you!

Contacting Support

If you need to contact support to combine your two accounts, please call (628) 203-8848 or email us at [email protected].

How Can I Use Back-Up Care at Science Factory Camp?

We are pleased to offer our families the option to utilize their Bright Horizons Back-Up Care benefit at Science Factory Camp.

You can reserve any number of the back-up care days you have in your BH account, buy additional retail days if you need more.

How Can I Reserve Care?

To access booking, you can go online or give their contact center a call at 877-242-2737, and request care at your local Science Factory Camp.

Once you reserve your care with Bright Horizons, first time users will receive an automatic email from Science Factory Camp with your account username and the link to setup your password. Returning customers can simply log into an existing account with us. (This might feel like double work but it’s the way we make sure your camper has an account and access to all of our materials!)

Do I Need to Submit Paperwork for Back-up Care?

If you’re planning to use back-up care through Science Factory Camps, here’s what you need to know.

Back-up care automatically sends information to customers to try and help them prepare for care in their Bright Horizons Centers. This paperwork is not needed at Science Factory Camps. The only paperwork that’s required is what’s listed for your state when you log into your account with us and register.

Check Out Your State’s Requirements

When you log into your account with us, you will be able to view the paperwork requirements specific to your state. It is important to make sure that you have submitted all of the required paperwork for your state in order to attend camp.

If you have any questions, please do not hesitate to reach out to our support team. They’ll be happy to provide more information and answer any questions you may have.

If you are thinking of requesting back-up care, just select Science Factory Camp as your requested care provider during your normal back-up care booking process. If you experience any issues or have questions about back-up care, you can reach them by calling 877-242-2737.

They will gladly assist you with any questions and provide you with a clear understanding of when you are able to request care.

Welcome to Science Factory!

We are so excited to have your child attend camp with us through Bright Horizons Back-Up Care! In order to make the first day of camp as seamless as possible, we ask that you log in and complete all required information prior to the first day.

New Account Setup

If this is your first time with us, you would have received an email from Science Factory titled “Action Required: Welcome to Science Factory” and in this email is your account username and the link to setup your account password.

*Please know that once you click on this link, it is no longer valid. Should you have any issues setting up your password, please try clicking on forgot password to generate a new link.

If you’re not able to find this email, please check your spam and let us know if you need it to be resent by emailing [email protected] or calling (628) 203-8848.

Returning Users

If you already have an account with us, welcome back! All you need to do is log in and your Back-Up Care days should already be on your account.

Need Assistance?

If you need any further assistance setting up an account or have any questions about the Back-Up Care program, please email [email protected] or call (628) 203-8848

If your state requires additional paperwork, you should have received an automated email from our digital paperwork system directly to the email address you used to sign up for camp with. The subject of the email will read “[Action Required] Science Factory YOUR STATE Camper Paperwork for YOUR SITE”. The email will be from “Compliance Team” and the email address [email protected] To ensure receipt of the email with the required paperwork link, you need to complete at least one day of registration for the camp. This step generates and sends the paperwork link automatically.

The link included in that email will take you directly to the state required paperwork for your state of attendance.

If you cannot find this email, please reach out to your camp location for assistance.

Upon completion of registration, you will be emailed a link from SignNow to complete the required forms online if your state requires additional paperwork.

*Do not email any paperwork unless specifically instructed.

States that require additional paperwork:

• New Jersey

• New York

Additional state-required paperwork must be submitted for every child before their first day of camp. Upon completion of registration, you will be emailed a link to complete the required forms online.

State Paperwork Details:

• Camper Immunization Form (required each year)

Additional state-required paperwork must be submitted for every child before their first day of camp. Upon completion of registration, you will be emailed a link to complete the required forms online.

State Paperwork Details:

• Camper Health Form (must be dated within the last 12 months before the start of camp)

• You may use a form other than the Health Form as long as it includes the following information and is signed by a licensed physician:

  • Weight, Height, Blood, Pressure, Body Mass Index

  • Vision, Hearing & Dental Screening

  • Medical History, Nutritional Evaluation, Developmental Assessment

  • Recommended: Dates of Immunizations against diphtheria, measles, mumps, poliomyelitis, rubella and tetanus.

Science Factory is designed to spark curiosity and creativity with a unique theme each day. Science Factory campers are 6-12 and campers are grouped by age and rotate through dynamic lab spaces, blending hands-on learning with fun recreational activities and exciting workshops. In the Science Lab, they’ll dive into two engaging experiments every day. In the Art Lab, campers will activate their imagination with STEAM-inspired projects and crafts. When it comes time to move, the Game Lab brings energy and teamwork to life with interactive, movement-based games.

It’s a full day of discovery, creativity, and play, where learning feels like an adventure for every age

All food from home will be safely stored in our HQ office. In order to make sure everyone’s food is easily identifiable, please take a moment to label it with your camper’s full name. Please also ensure that your food from home is ready to eat, as we are not able to heat or refrigerate any items on site.

Thank you for your cooperation, and we can’t wait to share some delicious meals together!

Yes! To guarantee your spot at Science Factory Camp, you’ll need to select the specific day(s) you plan to attend within your account. This step confirms your reservation and ensures we’re prepared for your camper.

We’re excited to offer a wide variety of tasty lunch choices at our locations—from pizza to tomato soup, salads, and deli sandwiches. Plus, we keep things fresh by rotating a special entrée each day!

Our priority is providing filling, allergy-friendly, and nutritious snacks and sides for your child. You can view the 2026 summer menu on your local camp page.

To ensure safety, all food is delivered via non-contact delivery and staff follow the highest safety standards, including wearing gloves and using disposable utensils when serving fresh produce and lunch items.

Campers are always welcome to bring their own ready-to-eat lunch and snacks from home. Please label all items and pack refrigerated foods with ice packs, as we do not have refrigeration or heating options on-site due to limited space.

While no food provided by Science Factory Camp contains nuts or nut products. However, some items may be prepared in facilities that handle nuts and will be clearly labeled as “may contain nuts.” We kindly ask that campers and staff do not bring nuts or shellfish (such as shrimp, prawns, clams, etc.) or foods containing these allergens to camp.

Thank you for helping us keep all campers safe—we can’t wait to share a fun and healthy camp experience with your child!

Express Check-In (ECI) at Science Factory Camp is designed to make mornings easier! It allows parents/guardians to select meals and generate a QR code for a quick and smooth drop-off.

Steps for Express Check-In

• When to Complete ECI: ECI opens at 6 PM the evening before your camp day. For example, if your child attends on Monday, you can start the process Sunday evening.

• Accessing ECI:

  1. Log into your Science Factory Camp account.

  2. If you booked through a platform like Bright Horizons, use the same email linked to your reservation.

  3. From the main page, select ‘Express Check-In’ from the dropdown menu.

• Lunch Selection:

  • Choose your child’s lunch during ECI.

  • If no selection is made by 9:30 AM, the default lunch will be cheese pizza.

  • You can also choose a meal at in-person check-in if needed.

• QR Code for Drop-Off:
  After completing ECI, a QR code will be generated. Print or screenshot it for scanning at drop-off. If someone else is dropping off your child, share the QR code with them.

Adjusting Meals for Allergies

• If your child has severe food allergies listed, lunch options will not appear. Families must provide all meals from home and an EpiPen if required.

• To update allergy information:

  1. Log into your Science Factory Camp account.

  2. Go to ‘Account’ → Edit next to your camper’s name.

  3. Scroll to ‘Food Allergies’, update, and save.

  4. Refresh the page and retry Express Check-In.

What If ECI Isn’t Completed?

No worries! You can still check in on-site, and meal selections can be made during in-person check-in as long as you have a reservation for the day.

For additional help, please contact your local camp director.

At our camps, we understand how important it is to accommodate dietary needs, especially allergies and sensitivities. We work closely with trusted vendors to modify lunch options for common restrictions such as gluten, dairy, and egg. For the safety of all campers, we never serve meals containing nuts or shellfish.

While we strive to maintain a safe food environment, please note that there is always a small risk of cross-contamination from external sources. For campers with severe, life-threatening allergies, we kindly ask that all food be brought from home and be ready-to-eat, as we do not have refrigeration or heating on-site.

We take severe allergies very seriously. To ensure safety, campers with severe allergies will not participate in food-related activities. For moderate allergies, our team will closely monitor and ensure they are not served any listed allergens.

Your child’s safety and happiness are our top priorities, and we’re committed to creating a safe, enjoyable camp experience for everyone.

Express Check-In (ECI)
To make mornings smooth and contactless, all adults must complete Express Check-In after 6 PM the night before camp. You’ll find ECI in your Science Factory Camp account once you’ve purchased at least one day and selected your attendance date.

What You’ll Do During ECI:

• Choose your camp location

• Answer screening questions about your child

• Select lunch preferences

• Generate your camper’s QR code (screenshot or print it for drop-off)

We’ll scan this QR code when you arrive to confirm ECI is complete. The QR code can be saved digitally or printed for quick check-in.

Drop-Off Process:

• Upon arrival, campers and parent/guardians will approach a check-in staff member to check into camp.

• Campers must arrive no later than 9am.

We want your end-of-day experience to be as smooth as possible—that’s why we offer Express Check Out (ECO)! It’s simple: log into your Science Factory Camp account, go to the ECO tab, and select your camper and authorized pick-up person before arriving at camp. Our team will have your camper ready and waiting!

When you arrive, just share your camper’s name and show your ID. Quick, easy, and stress-free! We can’t wait to see you!

To ensure a comfortable and enjoyable experience, please bring a few essentials:

• A labeled reusable water bottle

• Layers of clothing suited for the weather

• Athletic or closed-toe shoes for sports and active games

We also recommend applying your first layer of sunscreen at home—we’ll handle reapplication during camp.

Important Reminder: The following items are not permitted at camp:

Cellphones, tablets, gaming systems, card games, toys, novelty items, project materials or props, valuables, money, animals, illicit substances, weapons, or any form of contraband. Smart watches are permitted, but must remain in school or airplane mode while at camp.

Thank you for helping us maintain a safe, fun environment for all campers. We can’t wait to see you soon!